Delivery

The Customer's delivery address must be in Switzerland, in an area where PIKUP Sàrl is active.

Any delivery will be made to the address and according to the instructions given by the Customer. If the delivery instructions are incomplete (inaccurate coordinates, impossible access, etc.) or if no one is present to receive the order, PIKUP Food may be released from its obligation to deliver by depositing the order at the nearest location to the indicated delivery location unless the Customer provides the necessary supplements immediately. The Customer's presence at the time of delivery is strongly recommended for the goods to be delivered under optimal conditions.

When the Customer has opted for pick-up at the restaurant or at the designated outlet, the order is deemed delivered when the Customer retrieves it from the restaurant or the defined outlet by providing the order number.

Delivery Time

The available delivery slots are indicated on pikup.ch. There may be a difference between the desired delivery time and the actual delivery time, depending on the flow and external conditions in particular. Delivery times are always given for information purposes only, and the cancellation of the order by the Customer for this reason is expressly excluded.

Grocery

Regarding grocery products, if the Customer has checked "Substitute product," PIKUP Sàrl will do its best to provide a substitute product for a more or less equivalent price. A price decrease is therefore possible. An email will be sent to the Customer at the end of the order preparation to inform them of the change.

Any delivery times are always given for information purposes only, and the cancellation of the order for this reason is expressly excluded.

Delivery Charges

Delivery charges are shown separately in the cart and on the invoice from the products.

Cold Chain Compliance

PIKUP Sàrl undertakes to comply with the cold chain until the delivery of the order to the specified address.

The Customer undertakes to inspect the order immediately upon delivery.

Fees for PIKUP Services

PIKUP Food may modify the fees for the Services as deemed necessary or appropriate for its business, including, but not limited to, Delivery Fees, Service Fees, and Minimum Order Fees.

Service Fees: PIKUP Food reserves the right to charge "Service Fees" for the provision of its Services, which may be subject to change. The Customer will be informed of all applicable Service Fees and taxes to be paid on the order placement page.

Minimum Order Fees: PIKUP Food reserves the right to charge a "minimum order value surcharge" for orders below the minimum order value (defined and set by the partner) which may be subject to change. The Customer will be informed of any applicable Minimum Order Fees at the checkout. The Customer will have the choice to pay the Minimum Order Fees to avoid not reaching the minimum order value on their cart, OR to continue adding more products to their cart until the Minimum Order Fees are null and void.