Privacy policy

Scope of Application / Data Collected / Internal Messaging / Use of Personal Data / Additional Clauses Related to the "Grocery" Service / Security of Personal Data / Cookies / Access and Rectification Rights / Contact

The confidentiality of your personal data is important to us. The Policy describes the methods we use to collect, store, process, and use your personal data.

By providing us with such information and/or using our website and/or applications, you consent to us collecting, storing, processing, and using your personal data in accordance with applicable law and the terms of this Policy.

If you disagree with the Policy, do not provide us with any personal data. If you refuse or withdraw your consent or choose not to provide us with the required personal data, we may be unable to respond to your requests or you may not be able to access certain parts of our website and/or mobile application.

If you have any questions or comments regarding this Policy or suggestions for improving its quality, please contact us using the contact form.

Scope of Application

This Policy applies to users of the website (pikup.ch) and the mobile/tablet application in Switzerland, as well as the Pikup Driver application and any other website or application developed by Pikup Sàrl, including any user of Pikup's applications, websites, functionality, or other services. By "user," Pikup specifically includes its Clients, its drivers, and its Partners (especially restaurateurs), as well as its order preparers.

Data Collected

We collect certain personal data (your name, date of birth, gender, language preferences, password hash, postal address, delivery information (door code, floor, etc.), email address, phone number, order history, payment methods used, product and restaurant preferences, customer account information, identifiers on third-party social networks, and communications with you), with diligence and in strict compliance with data protection legislation.

Furthermore, we may collect and process information regarding your use and behavior on our website or applications (session data, your browsing preferences, statistics concerning your visits, device and browser information, IP address, and location data).

By voluntarily submitting personal data, you agree to provide us with truthful, current, and complete data at the time of submission. You are solely responsible for the accuracy of your personal data and must inform us of any changes. We cannot be held responsible for inaccurate data.

Location data (clients): We collect precise or approximate location data from clients' mobile devices if they allow us to do so. Pikup collects this data from the moment they order on the website or application until the order is completed, and when the application is open in the foreground on their mobile device. This data is used to improve the use of the website and application by the Client, including security features, but also to detect and prevent fraud.

Location data (drivers, restaurants, order preparers): We collect this data when the Pikup Driver application or any other relevant website or applications developed by Pikup Sàrl operate in the foreground (the application is open and visible on the screen) or in the background (the application is open but not visible on the screen) on their mobile device. When drivers start a delivery service via the Pikup application, their precise location data must be provided to Pikup. The same applies to restaurateurs and order preparers. Once the application or website developed by Pikup Sàrl has been granted permission to access location services via the authorization system used by their mobile operating system, we may also obtain the precise location of their mobile phone when the application is running in the foreground or background. We collect the data you provide directly when you create or modify your account. This data may include: name, first name, email address, phone number, postal address. This data may be shared with other drivers or order preparers, as applicable.

Internal Messaging

Internal messaging allows drivers to communicate with Pikup, with other drivers, or delivery clients. These conversations are not private between you and your interlocutor: Pikup may at any time consult the histories of your conversations if necessary.

Internal messaging allows you to share photos taken from the application, as well as your precise location (upon your request).

Use of Personal Data

In general, your personal data is only used to respond to your requests, process your orders, communicate with you, optimize our products, website, and applications, monitor your experience, and/or for any other purposes for which the data is provided.

Your personal data is only transmitted to third parties if it is necessary for processing your orders or if you have previously consented to it. Personal data may also be disclosed to third parties when required by law or a court order.

We also reserve the right to use all or part of your personal data for other purposes, such as conducting surveys or recommending products that may interest you. You may at any time partially or fully object to the use of your personal data for such purposes (opting-out) by unsubscribing from the distribution list.

In case of misuse of our website or applications, or if there is a suspicion of punishable acts, personal data may be analyzed to clarify the situation and may be transmitted to competent official authorities or the third party concerned by the abuse.

Security of Personal Data

Your personal data is stored in Switzerland and Europe. All personal data is protected against unauthorized access and processing through appropriate technical and organizational measures.

Despite the measures taken, the transmission and storage of information are not entirely secure. Therefore, we cannot guarantee the security of the information you share with us, and we assume no liability for access, modification, or loss of your personal data.

For the optimization of our website and applications, we may use cookies and tracking technologies. These are small files that are stored on your data carrier and memorize certain configurations and data for exchange with our system through your browser. You can find more information about cookies at www.allaboutcookies.org.

Through cookies and tracking technologies, we can offer faster and more reliable access, with updated results and a personalized experience on our website. Most of our cookies are temporary and deleted at the end of your session when your browser allows it. We also use cookies that allow us to recognize you on your next visit and save your preferences and choices: these are persistent and can be stored for up to ten years. We may use the following cookies:

Strictly necessary cookies: these cookies are necessary for the proper functioning of our site and for you to access certain parts of our site. They include cookies that record your current order and allow you to enter secure areas of our site. These cookies are persistent.

Functional cookies: these cookies record information about the choices you make on our site (such as your username, language, or region). Thus, we can customize your visit to our site. These cookies are persistent.

Analytical cookies: these "analytical" cookies collect information about visitors' use of our site, allowing us to count the number of visitors or determine how they navigate our site. They record your visit to our site, the pages you view, and the links you follow. These cookies do not collect information that identifies you.

To continually improve and optimize our site, we use Google Analytics™ under the terms of Google Inc. These Google services are web analytics services that allow us to better understand user behavior on our site. The information produced by these cookies (including your IP address) may be sent to – and stored on – Google servers in the United States and therefore be subject to foreign legislation. If you do not agree to the collection of your personal data by Google Analytics™ during your visits, you can install an add-on on your web browser that will allow you to disable Google Analytics™. You can find more information on how Google protects your personal data on Google's dedicated page. These cookies are stored according to the terms set by Google and may be persistent.

We also use Crazy Egg, a web analytics service, under the terms of Crazy Egg Inc. Crazy Egg uses cookies that allow us to analyze your use of our site. The information produced by these cookies (including your IP address) may be sent to – and stored on – Crazy Egg servers in the United States and therefore be subject to foreign legislation. If you do not agree to the collection of your personal data by Crazy Egg during your visits, you can refuse (opting-out) by following this procedure. You can find more information on how Crazy Egg protects your personal data on Crazy Egg's dedicated page. These cookies are stored according to the terms set by Crazy Egg and may be persistent.

Most browsers accept cookies automatically, but also allow you to disable them. In most browsers, a help menu will tell you how to prevent your browser from accepting new cookies and how to ensure that the browser informs you when you receive a new cookie, and finally, how to disable all cookies. If you wish, you can also disable or delete cookies that you have previously accepted. More information is available on the following websites:

Microsoft Internet Explorer™: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies Microsoft Edge™: https://support.microsoft.com/en-us/help/4468242/microsoft-edge-browsing-data-and-privacy-microsoft-privacy Mozilla Firefox™: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences Safari™: https://support.apple.com/kb/PH17191?locale=fr_FR&viewlocale=en_US Google Chrome™: https://support.google.com/accounts/answer/61416?hl=fr

Most cookies can also be disabled with tools provided by third parties, such as those offered by Youronlinechoice, by the Network Advertising Initiative, or by the Digital Advertising Alliance. Furthermore, most third-party providers offer modules or procedures that allow you to disable the cookies they use.

We recommend keeping cookies "active" so that we can offer you the best experience on our site. If you set your browser to block all cookies (including strictly necessary cookies), you may no longer be able to access certain parts or functions of our site.

Access and Rectification Rights

In accordance with current data protection laws, you have the right to be informed, free of charge, of the data collected about you and, if such data is incomplete or incorrect, to correct, block access to, or delete it. To do this, you can simply log into your account and make the necessary changes to your profile. We will delete personal data but retain certain login data, specific demographic and statistical data about you, accounting data, and an anonymous copy of your information in our archives.

Contact

Any request relating to personal data must be sent to Pikup Sàrl, Chemin de la Montagne 70 - 1224 Chêne-Bougeries, Switzerland.

Policy updated on November 12, 2019.

All rights to this Policy belong to their author. Reproduction without prior license is strictly prohibited.